SHIPPING AND RETURNS

Shipping information

  • Standard shipping for the UK is 2-5 working days (excluding Sundays and Public Bank Holidays).
  • Next Day Delivery - Order by 5PM (orders placed after this may take an additional day to arrive).
  • Please allow 1-3 days for your orders to be processed. During Public Holidays and Sales there may be slight delays in the delivery process so please account for this.
  • We also offer Worldwide Standard Shipping  (please allow 5-15 Days) Order By Noon GMT (excluding Weekends).
  • COVID-19 UPDATE: Royal Mail are currently experiencing delayed deliveries so there may be disruptions in delivery. However we can assure you that our team is working hard to ensure you receive your parcel as soon as possible. Thank you for your understanding and patience in such unprecedented times. 

Refunds and Exchanges

  • Due to the nature of our products and for hygiene purposes NO refunds or returns will be accepted. Exceptional circumstances such as products being damaged or the wrong product sent only an exchange will be offered. For any further inquiries please contact us at illimiteuk@gmail.com.

Damages and issues 

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us at illimiteuk@gmail.com. 
  • In the case of mistaken or damaged items, please get email us within 3 days of receiving your item. After this period we will assume that all goods are fine.
  • Please note that we do not offer tracked services so we will not be held responsible for lost or stolen items during postage. In the rare circumstance that this may occur, please get in touch with us at ILLIMITEUK@GMAIL.COM and our team will see what we can do.